Frequently Asked Questions

Orders 

This would a really rare occurrence, but sometimes there are glitches to the system and the item is actually out of stock. We will notify you within 24-48 business hours should this happen and will issue you a refund. If your order has additional items, these items will ship out as normal.

Please email contact@skiesformiles.com  asap with your order number and photos of the damage, we will help you right away!

DO YOU OFFER PRICE ADJUSTMENTS?

We do not offer price adjustments.

 

Returns & Exchanges

 

We do not issue refunds.  If you're not happy with something, we will gladly accept exchanges or issue store credit for unworn and unwashed merchandise with all original tags attached within 14 days of your order date.  Shipping fees are non refundable so will be deducted from your return. 

If you receive any items that are damaged or incorrect, please contact us asap at contact@skiesformiles.com.

Please check out our return policies for more details!

Shipping

 

YES, YES, YES!  This is so important to us. We use 100% compostable mailers, recycled boxes, and recycled tissue paper. We try to ship with minimal poly bags made of plastic. We print our labels on thermal printers to reduce ink cartridges used. Lastly, we seal our boxes with paper packaging tape activated by water.

All orders are processed and shipped within 3 business days.  During high-volume sales periods, it might take us longer.

Please note we are not responsible for shipping delays or lost packages after it has been shipped.

You will receive a shipping confirmation to the email address you entered for your order. If you didn't receive an email, log into your account to check your order status. You can also check your spam or junk folders and add contact@skiesformiles.com to your safe sender list.

Yes!  Free economy shipping (5-7 business days) for orders within the U.S. totaling $200 or more. Canadian orders totaling $300 USD or more will also ship for free.

Shipping Policy

 

Caring for your Vintage

 

Please wash your items with care.  Most fabric materials can be machine-washed on delicate cycle using cold/tap water.  Avoid using harsh chemicals and never use bleach.  For silks, wools, and cashmere, a lingerie or laundry mesh bag is recommended as well as natural detergents made for delicate fabrics.  Always hang dry your items, avoid using a dryer whenever possible.

*All secondhand items purchased with us are carefully washed and treated with gentle natural detergent, OR steamed thoroughly to sanitize.  Leather items have been cleaned with leather soaps and conditioner.